Frequently Asked Questions

How can I cancel a license?

It's very easy:

1. Go to your YAMM's Dashboard
2. Click on your profile image (top-right corner)
3. Click Billing
4. Click Manage plan next to your subscription
   1. If it takes you to this page, your license was acquired via PayPal. Follow the steps in the article Cancel your subscription: you paid by Paypal.
   2. Otherwise, you are redirected to the Billing page, where you can cancel your license.

How can I transfer a license?

The following conditions apply for license transfers:

• We can't transfer a Personal to a Professional license (or vice versa).
• We can't transfer an individual license to a Team one (or vice versa).
• Individual license transfers are only possible within the same domain if someone leaves your organization and you want to assign it to another colleague.

Whether you are transferring an individual or Team license, complete the contact form and ensure that you send us the following information:

1. The source account that currently has the license
   1. An email address for individual licenses or a domain for Team ones
2. The destination account
   1. An email address for individual licenses or a domain for Team ones
      1. For individual licenses, ensure that the destination account has YAMM installed and has sent at least one email with YAMM.
      2. For Team licenses, ensure that at least one email account from the destination domain has YAMM installed and has sent at least one email with YAMM.
3. The reason why you need the license transferred.

How can I buy a license?

You can do so by visiting YAMM's pricing page and choose the option that fits your needs:

• If you choose an individual license, here's how to buy them
• If you choose a Team license, here's how to buy them

How can I update the payment information for a license?

It's very easy:

1. Go to your YAMM's Dashboard
2. Click on your profile image (top-right corner)
3. Click Billing
4. Click Manage plan next to your subscription
   1. If it takes you to this page, your license was acquired via PayPal. Follow the steps in the article Update your PayPal payment information.
   2. Otherwise, it will take you to the Billing page, where you can update the payment information. If you are removing a card to add a new one, first add the new card, and then you will be able to remove the old one

YAMM says I'm logged in with multiple Google accounts. What should I do?

This is an issue on Google's side, and it's outside our control.

Having multiple Google accounts logged in under the same browser window will affect YAMM's operation, and that's why we show that alert.

Instead of having multiple Google accounts logged in simultaneously, there's a better way of doing it.

We have a fantastic article on our Support page that provides more details and information.
You can view it here.

How does YAMM's quota system work?

YAMM's quota considers the number of recipients you send emails to and not the number of emails you send. So, for example, if you send one email to one recipient with two recipients in CC in the same email, that makes it three recipients, and YAMM counts three emails sent.

Your YAMM's quota depends entirely on Google and your Google account.

Google handles the quota and when it resets, and they can limit any accounts at any time for their own reasons.

We have an article on our Support page that provides more details and information on quotas.
You can view it here.

Why is my quota lower than expected?

The allotted daily quota depends on the plan you choose (free or paid plan), and in some specific cases, you won't be able to use all your quota because of Google restrictions.

Note that YAMM's quota is always lower than your Google account's quota, and it depends on it.

We have a fantastic article on our Support page that provides more details and information on why your quota would be less than expected.
You can view it here.

Google Drive refuses to connect. What should I do?

This issue is not directly related to the YAMM add-on but to how Google Drive recognizes the currently logged in user.

First, make sure you are not logged in with multiple Google accounts. Learn more: How to log out from multiple accounts?

If you still have the issue, log out from your Google account. Then log in again and open YAMM.

To learn more about how to troubleshoot this issue, you can also read Google documentation.