Troubleshooting
Because YAMM can't be perfect... Find solutions to all your issues!
Quota Issues
- chevron_right Why is your quota lower than expected?
- chevron_right I don't have enough quota to complete my mail merge
License Issues
PayPal Issues
- chevron_right Your card is linked to another PayPal account
- chevron_right PayPal error: Your bank can’t verify your credit card at this time
- chevron_right PayPal error: Things don’t appear to be working at the moment
- chevron_right PayPal can’t complete your payment or set up preapproved payments
- chevron_right Your credit card has been declined by PayPal
- chevron_right PayPal can’t add your credit card
Tracking Issues
- chevron_right Sheet not linked to a mail merge
- chevron_right Why are responses and bounces not tracked by YAMM?
- chevron_right Tracking stats colors are missing in my spreadsheet
Formatting Issues
- chevron_right My email contains many strange lines of code (bad formatting)
- chevron_right List of emojis / smileys supported in YAMM
- chevron_right How to upload your images in your emails?
- chevron_right YAMM doesn't merge the information from {{markers}}
Technical Errors
- chevron_right Error: 'Your draft wasn't created in Gmail'
- chevron_right Error: 'We couldn't find the 'Merge status' column'
- chevron_right Error: 'Server is not responding / server error'
- chevron_right Why was your mail merge stopped?
- chevron_right Error: 'Service invoked too many times'
- chevron_right Error: 'Maximum time exceeded execution' See all 8 articles
Other Known Issues
- chevron_right Why are scheduled mail merges not being sent?
- chevron_right How does YAMM handle DMARC and DKIM?
- chevron_right How to reinstall Yet Another Mail Merge?
- chevron_right How to remove YAMM from your Google account?
- chevron_right YAMM freezes without an error message or takes time to load
- chevron_right The YAMM add-on menu doesn't load properly See all 13 articles