If you are logged in with multiple accounts under the same browser session, it can affect YAMM’s functionality and you may have technical issues. This article explains how to properly log in with your account.
info This tutorial applies to Google Chrome users only. We highly recommend to use this browser.
If you are logged in with multiple accounts under the same browser session, you will need to log out from all your accounts before using YAMM.
warning Being logged in with multiple accounts in the same web browser can cause many technical issues like:
- Duplicated emails or interference
- Licence transfer issue
- Daily quota issue
- Loading screen
Open your Google Sheets. Click on your profile picture on the top right hand side:
If you are logged in with multiple accounts in the same web browser, you will see other accounts below your main account. Click ‘Sign out’:
info Although other accounts are marked as ‘signed out’, you will still need to follow the explanations below because it can cause technical issues.
To remove all the accounts except the one you want to link to this unique Chrome session, click ‘Remove an account’ > ‘Yes, remove’:
If you want to use YAMM with this unique remaining account, simply sign in again to this account:
info If you want to send YAMM campaigns with multiple accounts, we recommend reading the following article: Send your YAMM campaigns from multiple accounts
You can now start your mail merge as usual!
info Please read this article to know how to send a YAMM campaign: Send your first email campaign with YAMM and Gmail
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