If you send a mail merge with an alias or have configured a different reply-to address, responses will not arrive at the email address from which the mail merge is sent.
To track all responses, you must configure your aliases and reply-to addresses to forward to the email address from which the mail merge is sent.
- Log in to your second Gmail account (your alias account or your "reply-to" account).
In our example, our primary account is firstname.lastname@example.org, and our secondary account is email@example.com.
- From the top-right corner, click the Settings icon and click See all settings.
- Click the Forwarding and POP/IMAP tab and click the Add a forwarding address button.
- Enter the primary email address (in our example: firstname.lastname@example.org) and click Next.
A pop-up window requests confirmation of the forwarding email address.
- Click Proceed.
info If your alias or reply-to address are in a domain different from the email address of the mail merge, Gmail sends an additional confirmation email which you must open and accept. For example:
- Email address of the mail merge: email@example.com
- Alias or reply-to address: firstname.lastname@example.org
- Select Forward a copy...
- Click Save changes.
The Gmail settings of the configured alias or reply-to address are now set to forward all incoming email to the email address from which the mail merge was sent.
Responses sent to the alias or reply-to address will then be correctly detected by the YAMM tracker.