Your payment failed, or your subscription is suspended: you paid by credit or debit card

Your YAMM license is automatically renewed. If it's not possible to renew your license, it's usually because your credit or debit card has expired. This article indicates what happens if the payment service can't bill you.

info This article is for users who purchased their license by credit or debit card without using Paypal.
If you paid by Paypal or by card via Paypal, read the article: Your payment failed, or your subscription is suspended.
Learn more: How did you pay for your YAMM license?

Your subscription payment failed

If your subscription payment fails, you receive an email indicating that your payment failed.

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From the day you receive this notification, we extend your access to YAMM for up to five days to give you time to update the payment information.

done To avoid service disruption, we extend your access to YAMM for up to five days after your license renewal date!

info You can update your payment information to ensure that your license is renewed.

Your subscription has been suspended

When your payment fails, the payment service tries to bill you daily for five days. If the payment succeeds, your subscription is renewed. The subscription date is based on your previous billing cycle. If the payment fails again, on the fifth attempt, your subscription is suspended.

warning Although your license should not be automatically renewed if your subscription has been suspended, the renewal process is automated by the payment service Stripe and we have no control over it. To avoid the risk of duplicate charges, we recommend you cancel your subscription if you manually purchase a new plan.