Why is your quota lower than expected?

Comments

14 comments

  • Avatar
    Daniel Improv

    We paid for a subscription plan but we're still being allocated a 50-a-day quota. Feeling cheated and the lack of support (which is promised in a paid plan) is unhelpful.

    2
    Comment actions Permalink
  • Avatar
    YAMM Team

    Hi Daniel Improv,

    Could you contact us at support@yet-another-mail-merge.com, and provide all the details about this issue ?

    A team member will get back to you shortly.

    0
    Comment actions Permalink
  • Avatar
    Joseph Wong

    I agree with Daniel. Paid for plan, quota didn't reset and it doesn't recognized that I am a subscriber. If I knew your purchase integration and support was so terrible, I would have used another product.

    2
    Comment actions Permalink
  • Avatar
    YAMM Team

    Hi Joseph Wong,

    Sorry to hear that, However I see that your problem has been solved with the support.

    Do not hesitate to contact us if you encounter any other problem.

    Thanks

    Richard

    0
    Comment actions Permalink
  • Avatar
    Ricardo Velasco Preciado

    I'm supposed to be able to send 1,500 email a day. Why that is not happening? I've got some mails only shedule.

    0
    Comment actions Permalink
  • Avatar
    Admin

    Please DO NOT share a standard reply with me and worsen this experience.

    I recently purchased your paid plan on my gsuite account to send more emails and I am quite satisfied with the 400 emails per day plan (which I have subscribed in two other email addresses) but for some reason, this being the GSuite ID, I wasn't given the option for a $20 py plan.
     
    Notwithstanding, the $40 plan doesn't allow me to send 1500 emails per day (as nicely explained in your FAQs and support page) so why do you charge me the $40 from day one?
     
    Provide the plan with restrictions for new guite users at $20 only and give them the option to upgrade from Free to $20 to $40 plan.
     
    This clearly feels like no thought was given to the pricing, even after you very well know about the restrictions put in by GSuite.
     
    Cheating indeed!
     
    1
    Comment actions Permalink
  • Avatar
    AEFTP INFO

    I agree with Daniel. Paid for plan, quota didn't reset and it doesn't recognized that I am a subscriber. If I knew your purchase integration and support was so terrible, I would have used another product.

    1
    Comment actions Permalink
  • Avatar
    YAMM Team

    Hi AEFTP,

    Thanks for letting us know.

    Please, feel free to contact us here, and we can assist you.

    Have a good one,

    Carlos - YAMM Support Team

    0
    Comment actions Permalink
  • Avatar
    YAMM Team

    Hi Admin,

    Thank you for stopping by, and for sharing your feedback. πŸ™πŸΌ

    We are continually working to improve our products and services, and our customer's feedback is an essential part of it.

    Please, feel free to contact us here if you need more assistance.

    Have a good one,

    Carlos - YAMM Support Team

    0
    Comment actions Permalink
  • Avatar
    YAMM Team

    Hi Ricardo,

    Thanks for stopping by. πŸ™‚

    Please, contact us here so that we can assist you better. πŸ‘πŸΌ

    Have a good one,

    Carlos - YAMM Support Team

    0
    Comment actions Permalink
  • Avatar
    Rhonda Young

    i paid $150 for 1500 emails per day but at the time of sending messsage its showing that my quota is full and i have'nt sent any emails yet.

    0
    Comment actions Permalink
  • Avatar
    Omiros

    Hi Rhonda Young,

    Could you please reach out to us here, so we can investigate this further for you?

    Many thanks,

    Omiros - YAMM support team

    0
    Comment actions Permalink
  • Avatar
    Scripbid Scripbid (Edited )

    cheating!

    Paid for 1500 mails per 24 hours, but given only 400 emails per 24 hours.
    If you already know google restrictions, then why you given option of 1500 email subscription package without option of any 400 emails package from day one?

    1
    Comment actions Permalink
  • Avatar
    Omiros

    Hi Scripbid Scripbid,

    This isn't the case for all the accounts and we can't really know which accounts have the limitations, till after the account has signed up for YAMM.

    In any case, this is only for newly created accounts (with Google, not YAMM) and for limited period of time. The limitation is in place by Google and all these data lay within Google.

    I hope this answers your question.

    Best regards,

    Omiros - YAMM support team

    0
    Comment actions Permalink

Please sign in to leave a comment.