How to track and measure your emailing campaign results?

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20 comments

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    Sophie Gildesgame

    What does a "0" in the Merge Status column mean? Thanks!

     

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    YAMM Team

    Hello Sophie,

    Having a 0 under merge status means that YAMM will skip this recipient and not send him an email.

    YAMM may automatically add a 0 under merge status when the recipient email address is incorrect for example.

     

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    Heather Goodman

    Where is the key of what the different colors mean? Why are some in red text?

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    Thomas Hundley

    I have a CC and To field in my email campaign. If the tracking status says that the email is opened, who opened the email? CC or To?

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    Scott

    Is it possible to only track opens and bounces and turn off click tracking. I'm having an issue where the tracking links are creating "suspicious link" warnings when recipients try to click on a link that has a tracking URL part of it.

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    Shahin Dejy

    I have tracking enabled in my merge and while I see Opened, Clicked and Bounced in the report, I'm not seeing the "response rate" although I've had numerous responses to the email.   Any idea?

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    YAMM Team

    Hi Scott,

    Thank you for your ticket.

    It's actually handled by our customer service. If you have any technical issues, please contact them again at support@yet-another-mail-merge.com

    Thank you.

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    YAMM Team

    Hi Shahin Dejy,

    Could you contact us at support@yet-another-mail-merge.com and provide all the related details to you issue ?(screenshots etc), a team member will get back to you shortly.

    Thanks in advance

    Richard

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    NCTE

    I have a CC and To field in my email campaign. If the tracking Result status says that the email is opened, who opened the email? CC or To? 

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    Delphine Leroy

    Hi NCTE

    For now, this option is not possible. However, your request has been transferred to our developers.

    Thank you

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    Nutricion & Belleza

    Apenas envié los correos, aparecieron 14 correos abiertos cuando 2 de ellos que manejo ni siquiera había entrado a ver sus correos. ¿Porque? ¿esos 14 correos también pasaron lo mismo? mucha coincidencia. 

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    Paul Swanson

    Are emails that are opened with a mail client like Outlook or Mac Mail also tracked? I just ran a test on this with a member of my team who uses Mac Mail and the message I sent to him is still not marked as "Email_Opened" even though he opened it.

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    Claud

    Hi Paul,

    Thank you for your interest in YAMM.

    To track open rate, YAMM uses an invisible pixel (like an invisible image), so if your recipients don't display external images we won’t be able to record a read

    The result of your tests could be due to your recipients Mail service not having activated images display in their webmail client settings. In most email services, like Gmail or Outlook, people can disable the display of images by default. 

    If you need any additional assistance, please utilise our Contact form to create a Support Request.

    https://support.yet-another-mail-merge.com/hc/en-us/requests/new

    I hope this has offered you some guidance.

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    Rene Carling

    A while back, you used to be able to see how many times and when people opened your email. That feature is no longer available. Can you please bring it back? I'm noticing that a lot of mail servers are scanning emails with bots and it's registering as "opens" and "clicks", but it's not the actual person reading and clicking the email.

    Having the ability to see how often an email is viewed can help us understand the engagement of the recipient and how receptive they may be to our services.

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    YAMM Team

    Hi Rene,

    Thanks for stopping by. 🙂

    We have a fantastic set of articles on our Support page that provide more details and information about tracking. You can view them here.

    If you need further assistance, please feel free to contact us here.

    Have a good one,

    Carlos - YAMM Support Team

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    Ethan (Apadanaforex)

    Hi

    After completing a YAMM email, should we delete the unsubscribed and bounced from the contact list for the next bulk email, or those will be removed automatically?

    Cheers!

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    Omiros

    Hi Ethan (Apadanaforex),

    You can delete the unsubscribed and bounced from the contact list, they won't be recovered.

    You will also notice that if you leave them on your Sheet, YAMM will ask you if you'd like to skip them for this mail merge.

    Best regards,

    Omiros - YAMM support team

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    Ethan (Apadanaforex)

    Thanks Omiros
    I may leave them then.

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    astrid tay

    Is it possible to track clicked attachments ?

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    Omiros

    Hi astrid tay,

    I'm afraid it's not possible at the moment to track what the user clicked on the email.

    Let me know if you have any further questions on this.

    Best regards,

    Omiros - YAMM support team

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