You purchased a YAMM license to get 1,500 or 400 emails / 24 hours, but you are still limited to 50 or the free version. We can solve this issue very easily. Please read this article to know what to do in this case.
Why is my license not activated?
In most cases, it is simply because the wrong account has been whitelisted in our database, or we didn't get your payment.
1. You purchase a plan for an alias
A YAMM license can't work for aliases. The account you entered in our pricing page must be your real account / primary account.
However you will be able to reuse your aliases set in Gmail within the add-on to send your mail merge.
2. There are typos in your account
Even if two email addresses are similar, any difference (even if it's only one letter) counts.
Here are the most common mistakes:
- An account ending with .org is not the same as .com, .net, .gov etc.
- gmail.com is not the same as googlemail.com
- abc@example.com is not the same as abc.def@example.com
- xyz@gsuiteaccount.com is not the same as xyz@gmail.com
3. You forgot to click 'Agree and Pay' in the PayPal order summary page
4. You sent us an eCheck payment and your payment is pending / under PayPal review
What should I do to get my paid plan activated?
If you are in cases 1. or 2., please open a spreadsheet and check the email address in the top right corner of the screen, next to the blue 'Share' button:
Then email us at support@yet-another-mail-merge.com so we can switch the plan to the correct Google account.
- The wrong Google account: The one which is currently under the paid plan
To avoid any confusion, please provide the invoice and/or purchase confirmation from Yet Another Mail Merge - The right Google account: The one which should benefit from the paid plan
Comments
9 comments
Please provide a contact number so I can call someone to resolve this issue?
@Rami
Our support team does not have inbound or outbound calls at the moment. Feel free to message us though:
support@yet-another-mail-merge.com
Sir i Have the same issue
i have mailed to support team several times but not get any reply from your side
Kindly help me out
I already paid my G-Suite account. But I'm still limited. (I use the correct email adress, and the payment is done) Whats next? i have to send an email to 1000 recievers this after noon.
Hi han chery, promo perfecttour, Andreas Geisser,
Could you contact us at support@yet-another-mail-merge.com and provide all the necessary details ?
A team member will get back to you shortly.
Thanks in advance
Richard
I bought the yearly subscription worth $20 for my gmail account but still haven't got any confirmation email and still haven't received my additional quota and benefits.
I have been continuously mailing the support team and still haven't got any reply.
What should I do?
Hi - I have emailed 3 times, and had no response at all....I have also paid twice thinking it was an error on my part. When will you respond to my emails??? I am a very frustrated YAMM customer as you are happy to take payment quick and don't inform us about alias emails etc and then are super slow on responding on email support!
Hi Matt & Clare Hooper,
We apologize for that, a team member will reach out to you as soonas possible, thanks !
Hi Puru Arora,
we truly apologize for that, however I see that the support team got in touch with you, if your issue isn't solved could you email us again please ? Thanks !
Richard
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