You purchased a licence for Yet Another Mail Merge that lets you send up to 1500 emails per day but are limited to 400. Please read this article to know why.
Why is my quota still restricted to 400 emails / 24 hours?
If you can only send emails to 400 recipients per 24 hours, it is because:
- You purchased for a Gmail.com (or googlemail.com) account instead of a G Suite account for Work / Edu / Gov
- Your G Suite account is under the Free edition (legacy), which is eligible to the same quota as a Gmail account. Learn more
- Your G Suite account is still under the free trial period. Google says that 'those limits will be automatically increased when your domain is cumulatively billed for at least USD 30 (or the same amount in your currency). If you purchased your domain from Google, the amount required to increase your sending limits is USD 30 plus the cost of your domain'. For more information, see the Help Center page on sending limits.
To know the status of your G Suite account, please contact your G Suite admins as we have no way to check this information from YAMM side.
How can I solve this issue?
1. I purchased for a Gmail.com account
Because of restrictions from Google side, you cannot technically get more than 400 emails / 24 hours. The only way to increase your limit up to 1,500 emails / 24 hours is to upgrade to G Suite (learn more).
If you already have a G Suite account, we can transfer your license to the G Suite account, provided your license is still valid and has been purchased less than 1 year ago.
2. My G Suite account is under the Legacy Free edition
If you want to keep the Free edition of your G Suite account, you will not be able to get more than 400 emails / 24 hours.
Otherwise, you need to upgrade your G Suite account and be under a paid plan if you want to send up to 1,500 emails / 24 hours. To do so, please check directly with Google and your IT admins as we are not able to upgrade it from YAMM side.
3. My G Suite account is still under the free trial period
If your G Suite account has been purchased recently, contact your G Suite admins and ask them to call Google. You will find their number on this website: https://gsuite.google.com/support/
Google will tell you that you need to sign an annual contract and make the first payment. This will push you out of the trial period and into an actual billing cycle. Then, Google should agree to remove the consumer limit on your accounts / domain.
Note: Even if you are no longer on trial, you can still have sending limits until you go for an annual contract with Google.