When you purchase a license for Yet Another Mail Merge, a recurring payment is automatically set on your customer profile, through PayPal. This article will show you how to cancel this auto-renew.
1. I purchased an Individual plan
1.1. Cancel your subscription from the YAMM UI
You can cancel your automatic subscription at any time by going to Add-ons > Yet Another Mail Merge > Check quota / upgrade quota:
Then click 'cancel auto-renewal':
1.2. Cancel your subscription from the reminder emails
30 and 10 days before your license renews, you will automatically receive two notifications by email, with the following subject lines:
- Your premium plan will renew in 30 days
- Your premium plan will renew in 10 days
From those emails, simply click 'Cancel my subscription':
1.3. Cancel your subscription from PayPal
First, login to your PayPal customer account:
Then click 'Settings':
Go to 'Payments', and click 'Manage automatic payments':
Choose 'Awesome Gapps, Inc' in the merchant list from the left menu, then click 'Cancel' next to Status:
Confirm on the following pop-ups:
Once you clicked 'Done', your subscription status will turn into 'INACTIVE':
Finally, you will receive a confirmation email from PayPal indicating that your subscription has been cancelled:
2. I purchased an Enterprise plan
2.1. I purchased via PayPal
Please follow the instructions described on the following section: 'Cancel your subscription from PayPal'
2.2. I purchased via credit/debit card
Contact us at firstname.lastname@example.org and attach the invoice to your email.