When you purchase a license for Yet Another Mail Merge, a recurring payment is automatically set on your customer profile, through PayPal. This article will show you how to cancel this auto-renew.
1. I purchased an Individual plan
1.1. Cancel your subscription from the YAMM UI
You can cancel your automatic subscription at any time by going to Add-ons > Yet Another Mail Merge > Check quota / upgrade quota.
Then click cancel auto-renewal.
1.2. Cancel your subscription from the reminder emails
30 and 10 days before your license renews, you will automatically receive two notifications by email, with the following subject lines:
- Your premium plan will renew in 30 days
- Your premium plan will renew in 10 days
From those emails, simply click Cancel my subscription.
1.3. Cancel your subscription from PayPal
First, login to your PayPal customer account:
Then click Settings.
Go to Payments, and click View.
Choose Awesome Gapps, Inc in the merchant list from the left menu, then click Cancel next to Status.
Confirm on the following pop-ups.
Once you clicked Done, your subscription status will turn into INACTIVE.
Finally, you will receive a confirmation email from PayPal indicating that your subscription has been cancelled.
2. I purchased an Enterprise plan
2.1. I purchased via PayPal
Please follow the instructions described on the following section: 'Cancel your subscription from PayPal'
2.2. I purchased via credit/debit card
Contact us at email@example.com and attach the invoice to your email.