When YAMM keeps spinning or display a blank screen, it is probably because we can't reach Google servers, or some extensions are blocking scripts. Please read this article to know what to do.
What is this issue?
When you try to run YAMM on your Google Sheets:
- YAMM freezes and keeps spinning indefinitely,
- Or nothing appears in the pop-up (it is blank / empty) when you are trying to send your mail merge.
What shoud I do?
1. Try YAMM on another browser
Sadly, without any error message, it’s hard for us to see what the issue is.
We advise to switch to another web browser. For example, if you are using Google Chrome, switch to Firefox etc.
2. Open your browser console
If it doesn’t help, open the Chrome developer console on your Google Sheets, and start the add-on.
To open the console, select Chrome Menu > More Tools > Developer Tools (or Right click > Inspect):