When you try to run YAMM on your Google Sheets, YAMM freezes, nothing appears in the pop-up, or nothing happens when you click on any button. Please try our following suggestions to troubleshoot this issue.
1. Try YAMM on another browser
Sometimes, due to an update from your browser (or for some reasons that we ignore), YAMM usage can be temporarily impacted.
If you are not able to use YAMM, please try to switch to another web browser. For example, if you are using Google Chrome, switch to Firefox or Safari.
2. Disable browser extensions
Some extensions, like ad blockers, can block scripts.
Please disable them in your browser. Here's how to do that on Google Chrome:
Click the 3 dots menu > More Tools > Extensions:
Then disable the extension (or click 'Remove' if you don't use it anymore):
3. Sign out and login with only one account
If you are logged in with multiple accounts in the same browser session, this can create conflict and cause issues to YAMM. Please make sure to correctly login in separate browser session.
4. Try to run YAMM under another network
If you are using YAMM at work, maybe your organization network is too restrictive, blocking thus access to YAMM.
You can try again from home. Please make sure not to use any proxy.
Specifically, if you're using a G Suite account, please contact your G Suite admins and ask them to whitelist the following domains:
5. Try YAMM in a new incognito window
Why this can help? With the incognito mode, you don’t have any parameters like: History, cache, temporary files stored, extensions installed, and you are sure that you are not logged in with any others accounts. All these parameters can block the access to YAMM.
To do so:
- Open a new incognito window from your Chrome browser
- Login to Drive/Gmail with your account
- Run a test mail merge on this incognito window
6. Open your browser console and send us a screenshot
Without any error message, sadly it’s hard for us to find out the cause of your issue.
If all the suggestions described above didn't help, you can help us investigate on your issue by opening your browser console, and sending us a screenshot of the errors.
Please follow those steps below:
1. Restart YAMM on your Google sheet
Go to Add-ons > Yet Another Mail Merge > Start Mail Merge.
2. Open your browser console
On the YAMM screen where you can see the issue (add-on freezing, or nothing happening ...), open your browser console. To do so:
2.1. On Google Chrome
Go to your Chrome Menu > More Tools > Developer Tools:
2.2. On Firefox
Click the menu icon > Web Developer > Web Console:
2.3. On Safari
By default, the browser console is not directly available on Safari.
To display it, go first to Preferences > Advanced, then tick 'Show Develop menu in menu bar':
3. Open 'Console' tab