After sending a campaign, some rows seem to have disappeared. No worries, simply read this article to know why and how to solve this issue.
What is this issue?
Once you sent your mail merge, you notice that some rows are missing from your spreadsheet.
This usually happens when:
- You segmented your contact list to send your emails to specific recipients (learn more)
- You clicked on a cell 'opened', 'clicked' etc. from the tracking sidebar (learn more)
Before sending your campaign, here's what your spreadsheet looks like:
After sending your campaign, some rows are missing (those with 0 under the Merge status):
What should I do?
In fact your rows have simply been filtered out. Note that there's no option in YAMM to remove rows, so your data are still on your Google Sheets.
Click on the filter button from the spreadsheet toolbar to turn off the filter views: