When you contact our YAMM Support Team, sometimes we ask you to share your Google Sheets in Edit mode. This article explains why we need this to troubleshoot your issue.
Why do we ask you to share your Google Sheets?
When you face a technical issue with Yet Another Mail Merge, a member of our Support Team will ask you to share your original Google Sheets to firstname.lastname@example.org in Edit mode.
This will help us check:
- The Version History of your spreadsheet to understand what happened with your mail merge (see 'Recover data erased by mistake from your spreadsheet')
- If your Named ranges have been correctly defined on the Merge status and the recipient column (see 'Error: 'We couldn't find the 'Merge status' column')
- If your Google Sheets has been correctly configured and formatted (see 'Configure your spreadsheet and list all your recipients')
What will happen to my data?
This is only for support purpose. If we need to make any modifications, we will always ask you permission first. If we made a copy to show you an example, the copy will be deleted.
Once we troubleshot and fixed your issue, you can remove email@example.com from the sharing settings and we will never have access to your Google Sheets anymore.