If the tracking report from your Google Sheets doesn't update with responses and bounces, please read this article to understand why and find solutions to this tracking issue.
After sending a campaign, you did receive some answers and/or bounces (delivery failures) in your mailbox.
1. Gmail labels are missing in your emails sent
At the end of a campaign, YAMM should automatically tag your mail merge ('YAMM - Your subject line') using Gmail labels.
To track bounces and responses, YAMM scans your mailbox and checks if there are any replies/bounces under these labels.
So if your answers/bounces are not tracked, it's usually because these labels are missing. YAMM can't then detect them, and your tracking report doesn't update accordingly.
Please find below three solutions to get your responses/bounces tracked in my Google Sheets, depending on your situation.
1.1. All your emails have already been correctly tagged
Check if all emails from your campaign are tagged with the right label.
If your responses and bounces are already put under the Gmail label, all you need to do is to refresh your spreadsheet and open the tracking report again (Add-ons > Yet Another Mail Merge > Open tracking report). This is enough to update the tracker.
1.2. Some emails have not been tagged with your subject line
If the rest of your campaign has been labelled but only a few haven't, you should:
- Type your campaign subject line between quotation mark "New YAMM feature" in the Gmail searchbar
- Select all emails
- And then drag them to the corresponding folder/label from the left menu.
Then refresh your spreadsheet and open the tracking report again.
1.3. None of your emails have been tagged with the Gmail label
If the label doesn't exist at all, you should make sure that YAMM automatically creates the right one.
To do that, best is to add your own email address at the bottom of your Google Sheets, and send the same campaign to yourself (check this article: 'Resend your mail merge to the rest of your list on the same sheet').
This should trigger YAMM to add the label with your campaign subject line on the new email sent to yourself.
Then repeat 2. by placing all the previous emails into this new Gmail label.
2. You set up a different reply-to
If you set up a different reply-to email address for your YAMM campaign, then YAMM will not be able to retrieve any responses from the sender email address.
You'll be able to check replies only from your reply-to email address' inbox.